Special Projects Coordinator

Position Title: Special Projects Coordinator

Reporting to: Manager of Special Projects

Working Hours: Typically, 5 days per week from Monday to Friday (35 hours a week). This is a temporary full-time position until March 2025 with the possibility of extension depending on funding.

Hourly rate: $29.04

Location: 128a Sterling Road, Toronto, ON, M6R 2B7

Application Deadline: April 29th 2024

Position Summary

The Special Projects Coordinator will be involved in supporting the day to day operations of multiple programs including the Sister2Sister series, gender-based violence, youth, arts, seniors and other new programs. The Coordinator will support the program's development, implementation, delivery and evaluation. The Coordinator will also be responsible for programming outreach, recruiting program participants, registration and intake.

The incumbent will coordinate and carry out the administrative and logistical operations for multiple programs in accordance with the standards set out by the organization and its funders. The Coordinator will operate within and ensure team adherence to a Sustainable Livelihoods Framework: The framework focuses on understanding the context that creates and perpetuates a client’s vulnerability to poverty, to support more active, strategic interventions. It focuses on a client’s assets rather than deficits. Assets can range from access to the basics of food, finances, and shelter to social networks to individual skill and knowledge to self-confidence, self-esteem, and personal resilience.

This position will appeal to a team player who is skilled in program design, delivery and evaluation and multi-tasking in a fast-paced community-based social service agency with an emphasis on goal achievement and delivering customer-centric service.

ABOUT NEW

The Newcomer Women’s Services Toronto (NEW) is an award-winning not-for-profit charity organization that was founded by a group of Latin American refugees in 1983 with a vision of strong women building strong communities. A multi-service agency with operations in four Toronto locations serving 6000+ Immigrants and Refugees annually. The agency was awarded a Non-profit Employer of Choice Award in 2020! The Canadian Non-profit Employer of ChoiceTM Awards (NEOC) recognizes organizations across Canada that have committed themselves to better business management practices to achieve their mission. With almost 40 years of operations, NEW has been providing settlement, employment, youth programs and services, as well as English language training for newcomers and immigrants. NEW also delivers special programs focused on immigrant women empowerment, leadership and skills development, and mentorship and career advancement for immigrant and refugee women.

Duties and Responsibilities

Recruitment & Programs Outreach

  • Research potential outreach catchment areas and conduct environmental surveys to identify potential outreach opportunities in the community.

  • Conduct outreach and partnership development with various community, businesses and individual sponsors of refugees as part of client intake.

  • Liaise with community and private partners and actively engage in outreach activities to promote programs and recruit participants.

  • Pre-screen clients for programs eligibility criteria.

  • Assist the staff with providing presentations in the community organizations and special events,job fairs or information fairs.

  • Conduct outreach for the purposes of engaging suitable mentors, coaches and activists toprovide support to mentees and programs participants.

  • Assist with organizing social mentoring sessions such as interactive cafes with hands-on activities supported by pre-screened mentors.

  • Screen, train and match mentors/mentees using established guidelines; conduct mentor/mentee orientation sessions.

  • Maintain mentee/mentor records including referrals and matches.

  • Build and maintain relationships with mentors to ensure repeat collaboration.

Programs Development

  • Gather qualitative and quantitative data/information on newcomer women settlement,integration and labour market outcomes.

  • Utilize appropriate qualitative methods and tools (e.g. jurisdictional scans, case studies, literature reviews, surveys, consultations, etc.) to support and inform programs design and development, and other initiatives as directed by the Manager.

  • Analyze and synthesize data and interpret research findings to draw conclusions to produce diverse documents such as briefing materials, discussion documents, summaries, memos,presentation materials, and proposals.

  • Assist in developing curriculum based on the client’s needs.

Programs Coordination/Facilitation

  • Conduct needs assessment and one-on-one counselling sessions to support clients enrolled in our programs.

  • Develop and lead programs’ workshops, training sessions and presentations on life skills, leadership, gender-based violence, women empowerment, and labour market information.

  • Design and conduct surveys and program evaluations to measure program impact.

  • Coordinate the development, distribution, collection, collation and analysis of participant surveys and other evaluation methodology mid-way and at the completion of services.

  • Keep all program statistical records, preparing reports on program progress and outcomes.

Team Contributions and Expectations

  •  Commit to the contribution of program targets and outcomes as defined by the funders and uphold the organization’s mission/vision.

  • Participate in training of new staff, practicum students, and volunteers as required

  • Attend workshops and training as recommended by NEW.

  • Participate on committees as needed.

Minimum Requirements

  • Completion of an undergraduate degree in business administration, program development, social work or related fields or related training and experience.

  • Three (3) years of experience in project management. PMP is not required, but is an asset.

  • Three (3) years of experience in program development, planning, coordination and evaluation and in curriculum development and facilitation.

  • Three (3) years of experience in supporting proposal writing, conducting environmental scan, and literature reviews.

  • Three (3) years of experience in designing evaluation tools including quantitative and qualitative methods.

  • Experience in applying equity, diversity and inclusion theories, principles, and practices to programming.

  • Demonstrate experience with equity data analysis.

  • Knowledge of newcomer settlement and integration with a good understanding of challenges faced by prospective immigrants, newcomers to Canada, including women, and youth.

  • Metrics-driven with a track record of success in meeting or exceeding targets.

  • Strong communication and presentation skills.

  • Strong research and data analysis skills and ability to gather and synthesize information from multiple sources.

  • Advanced proficiency in the use of MS Office Suite including Word, Excel, Outlook and PowerPoint.

  • Second language is an asset – Tagalog, French, Mandarin, Cantonese, Farsi, Bengali, Arabic, etc.

Competencies:

  • Personability and professionalism with a commitment to community and clients.

  • Embody a customer service approach and convey a warm, welcoming, and helpful manner.

  • Ability to compartmentalize program knowledge and requirements to appropriately direct clients.

  • A quick study and willingness to research and learn about community services to provide referrals.

  • Capacity to identify and articulate potential problems and provide possible solutions in a concise and clear manner.

  • Ability to take initiative and self-manage change and transitions.

  • Ability to prioritize workload, manage time effectively and coordinate multiple activities.

  • Commitment to an anti-oppression framework and a willingness to support the socio-economic advancement of newcomer and/or racialized youth and women.

  • Ability to provide flexibility in working schedule with ability to work extended hours as required.

  • Clear and precise in documenting the content of phone calls for accurate target tracking.

HOW TO APPLY:

To apply for this position, please submit a resume and cover letter to hr@newcomerwomen.org by 11:59 PM EST, April 29th, 2024, and quote “Special Projects Coordinator “in the subject line.

Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodation, please let us know in advance and we will work with you to meet your needs.

Please note All new hires must be fully vaccinated against COVID-19 as a mandatory condition of employment, subject to exemption under the Human Rights Code.

Kinjal Desai